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Does Swedish Customs have my package?

If your package is lost, you should contact the company transporting your goods. For example, Postnord, DHL, Schenker or any other carrier.

Postnord and other carriers

When a package has been marked as ‘import procedures’ or ‘held by Customs’ it is kept by the carrier transporting your goods. Swedish Customs does not have the package.

Track your package

Postnord

DHL

FedEx

UPS

Schenker

If you do not know which carrier is handling your parcel, you can find out by contacting the online shop.

Unauthorised goods

Only if we suspect that the goods are not authorised to be brought into Sweden may we hold your package. The package is then held by us, for example, for analysis and to investigate whether a crime has been committed. We will always notify you if your parcel is with us. If you have not received such a message from us, we do not have your parcel.