Shopping online

General about shopping online

When you buy goods online from another country, the applicable rules vary depending on what you order and from which country the goods are coming.

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Swedish Customs’ guide for online shopping outside the EU

Shopping online is often thought of as smooth and easy. However, if you want to buy something from a country outside the EU, there are lots of things to consider. Here are the answers to seven important questions that can arise before, during or after your purchase.

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Buying alcohol online

Here, you can read about which rules apply when you order alcohol online or from a friend or acquaintance who is travelling abroad.

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Tobacco online

Here, you can read about which rules apply when you order tobacco online or from a friend or acquaintance who is travelling abroad.

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Buying dietary supplements online

A dietary supplement is a food product intended to supplement a normal diet. Dietary supplements are covered by Sweden’s foodstuffs legislation. Various rules apply when you buy dietary supplements for own use.

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Medicines online

Buying medicines, pharmaceutical-grade dietary supplements and slimming aids online may be convenient, but it may also be illegal and dangerous for your health.

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Weapons and dangerous objects online

You always have to notify Swedish Customs when you order a firearm or ammunition online. You may also have to give notification of other weapons, dangerous objects and laser pointers that you order online.

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Is my parcel at the Swedish Customs?

If your parcel has not arrived, get in touch with the company that carried your goods. This may be Postnord or a forwarding agent.

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Frequently asked questions about shopping online from countries outside the EU

These are the answers to the most frequent questions about the rules when buying online from countries outside the EU.

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Apply for a refund or to pay fees

Things sometimes go wrong when you order goods. You may be sent the wrong goods. You may pay too much or too little in the customs declaration. Your parcel may even fail to arrive.